JOB DISCRIPTION
Job Type: Permanent
Experience: 0-1 years
Open Position: 10
Client
Location: Hyderabad
NB: Freshers or candidates with up to 3 year
career gap will be considered for this position. First 3 months will
be the training period without salary. After that provide salary based
on market standard.
Roles and Responsibilities
• Meet with
clients to determine business, functional and technical requirements
and participate in application design, configuration, testing and
deployment
• Perform configuration and customization of the
Salesforce.com platform.
• Participate in efforts to develop and
execute testing, training and documentation
• Participate in the
sales cycle as needed (solution definition, pre-sales, estimating and
project planning)
• Willing to be hands-on in producing tangible
deliverables (requirements specifications, design deliverables, status
reports, project plans)
• Utilize best practices to perform
operational support, enhancements, bug fixes as needed to the
Salesforce.com platform
• Follow all standard operating procedures
(SOP) and maintain updated ticketing for events, incidents, requests,
changes, problems, etc.
• Proactively engage on continuous
improvement efforts for application design, support, and practice
development efforts.
• Provide technical assistance and end user
troubleshooting for bug fixes, enhancements, and “how-to”
assistance.
• Act as a point of escalation for Service Desk and NOC
ticketing for advanced issue resolution.